standard-title 30 Day Exchanges and Returns

30 Day Exchanges and Returns

30 Day Exchanges and Returns

Exchange Policy
www.tungstenringsandbands.com is proud to offer a 30-day exchange policy. If you purchase an item and need to exchange for a new item or a different size, please follow these steps to complete your exchange. Please note: All engraved jewelry can not be accepted back as an exchange. However, if you purchase a tungsten carbide ring that has been engraved and it is the wrong size, we can implement the lifetime guarantee.

1. Please click to download our RMA form. (The RMA form is a PDF, which can be opened by downloading a free copy of Adobe Reader.) If you need any assistance filling out the form or have any questions or concerns, please call our office at 877-472-2700.

2. When packing your order, please secure the item(s) and include all original paperwork as well as the completed RMA form. This includes the invoice, the RMA form, and the jewelry box. NOTE: Please do not write anything on the outside of the box that would indicate jewelry inside. Do NOT write diamonds, jewelry, gold, ANYTHING that indicates what may be inside the package.

3. Please make sure to ship the package back to:
T.R.B.
611 Wilshire Blvd, Suite 802
Los Angeles, Ca. 90017

www.tungstenringsandbands.com prefers FedEx or UPS insured for the full retail value with a signature required upon delivery. If you use the USPS, please insure the package and send it registered mail with signature required upon delivery through the United States Postal Service. Note: You are responsible for your return shipping and handling fees.

4. Once the package arrives, our laboratory will inspect the contents and verify the condition of the item(s). Please allow 2-3 business days for us to process your exchange. Once your exchange is ready to ship, it will be shipped via the U.S. Post Office. There is a $15.00 fee for exchange shipping and handling.

Return Policy
www.tungstenringsandbands.com is proud to offer a 30-day return policy. If for any reason you are not completely satisfied with your purchase you may send it back for a refund. Please note that there is a $15.00 restocking fee per item returned. Please follow these steps to complete your return. Note: All engraved tungsten carbide jewelry or custom orders cannot be accepted back as a return. However, if you purchase a tungsten carbide ring that has been engraved and it is the wrong size, we can implement the lifetime guarantee.

1. Please click to download our RMA form. (The RMA form is a PDF, which can be opened by downloading a free copy of Adobe Reader.) If you need any assistance filling out the form or have any questions or concerns, please call our office at 877-472-2700.

2. When packing your order, please secure the item(s) and include all original paperwork as well as the completed RMA form. This includes the invoice, the RMA form, and the jewelry box. NOTE: Please DO NOT write anything on the outside of the box that would indicate jewelry inside. Do NOT write diamonds, jewelry, gold, ANYTHING that indicates what may be inside the package.

3. Please make sure to ship the package back to:
T.R.B..
611 Wilshire Blvd, Suite 802
Los Angeles, Ca. 90017

www.tungstenringsandbands.com prefers FedEx or UPS with a signature required upon delivery. If you choose to use the USPS, please insure the package and send it registered mail with signature required upon delivery through the United States Postal Service.

4. Once the package arrives, our laboratory will inspect the contents and verify the condition of the item(s). A credit will be made within 2-3 business days. The credit will be made using the mode of payment for the original order.

Custom Orders
www.tungstenringsandbands.com is sometimes able to alter the current state of its jewelry. If there is a piece of jewelry that you would like modified feel free to give us a call. Our customer service representatives are available to help you and let you know what, if any, changes may be made to a piece. Special orders are considered non-refundable. Note: Engraving is considered CUSTOM and is therefore non-refundable.